Please read this document carefully before using the luna8 platform. By registering or using any of our services, you agree to comply with all terms stated herein.
All luna8 members are required to fully comply with these terms and conditions. Violations may result in account suspension or closure.
All your personal data and financial information are protected in accordance with luna8's Privacy Policy and applicable data protection laws.
All rollover requirements, validity periods, and bonus eligibility are clearly explained with no hidden terms. What you read is what you get.
Minimum deposit requirements, daily withdrawal limits and processing timeframes are clearly stated to ensure there is no confusion.
Luna8 is committed to player protection. These terms cover rules relating to age limits, identity verification and responsible gaming tools.
Luna8 reserves the right to amend these terms from time to time. Players will be notified via platform notifications and email before any changes take effect.
If you have any questions regarding these terms, please contact the luna8 support team via 24/7 Live Chat.
Important: This Terms and Conditions document is a legally binding agreement between you (the player) and luna8. By registering an account or using any of the platform's services, you are deemed to have read, understood and agreed to all terms below.
In this Terms and Conditions document, the following words and phrases have the meanings as stated:
To register and use the luna8 platform, you must meet all of the following eligibility requirements:
You must be at least 18 years of age to register and use the luna8 platform. Luna8 takes the protection of minors seriously. We reserve the right to request identity documents to verify a member's age at any time.
Strict Prohibitions: Individuals under the age of 18 are strictly prohibited from registering or using this platform. Any account found to be owned by a minor will be immediately closed and all funds will be frozen.
By registering an account, you confirm that:
Each player is permitted to hold only one active account on the luna8 platform. Owning multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.
All information provided during registration — including full name, date of birth, phone number, and bank details — must be accurate and valid. luna8 reserves the right to request identity verification documents (KYC) at any time, particularly before processing the first withdrawal or in situations requiring additional verification.
The KYC process at luna8 is straightforward and secure. You may be asked to submit a copy of your national ID or passport, proof of address (such as a recent utility bill) and bank account details. All submitted documents are stored securely and used solely for verification purposes.
KYC verification helps protect your account from unauthorised access and ensures the withdrawal process runs smoothly without unnecessary delays.
You are solely responsible for the security of your account password. Luna8 recommends using a strong, unique password and enabling the two-factor authentication (2FA) feature available in your account settings.
Luna8 supports a variety of payment methods popular in Malaysia, including FPX, local bank transfers, Touch 'n Go eWallet, GrabPay and other digital wallets listed on the platform. All transactions are processed through secure, encrypted channels.
All withdrawal requests are subject to the following terms:
Note: luna8 is not responsible for any withdrawal delays caused by issues on the part of the bank or third-party payment providers. If your withdrawal takes longer than 24 hours, please contact our support team.
Deposits made using a bank account or digital wallet not registered in the member's own name are prohibited. Luna8 reserves the right to reject any deposit suspected to originate from a third party and to return the funds to their original source.
All bonuses offered by luna8 are subject to specific eligibility terms stated in each promotion. Generally, bonuses are limited to one account per household, IP address, phone number, and device.
Every bonus received carries a rollover requirement that must be met before any withdrawal can be made. Common rollover requirements are as follows:
The specific rollover requirements for each promotion will be clearly stated on the respective promotion page. You can check your rollover progress at any time via the "Bonus" section in your account.
All bonuses have a set validity period. Unused bonuses or incomplete rollover requirements within the specified period will expire automatically with no compensation.
Luna8 uses a smart detection system to identify bonus abuse activity. Any attempt to manipulate the bonus system through systematic low-risk betting, the use of multiple accounts or other methods deemed fraudulent may result in cancellation of all bonuses and account closure.
All sports bets placed at luna8 are final once confirmed by the system. luna8 reserves the right to void bets in the following situations:
All casino games at luna8 — including slots, table games, and Live Casino — use RNG systems certified by independent testing bodies. All game results are final. Any technical issues occurring during a game session will be resolved based on saved server records, not screenshots or verbal claims.
Each game has its own minimum and maximum betting limits, as displayed within the game interface. VIP members enjoy higher betting limits based on their membership tier.
The security of your account is a shared responsibility. luna8 provides multiple layers of security, but you also need to take the following steps to protect your account:
Luna8 will not be held responsible for any losses arising from a member's own negligence in maintaining account security. If you suspect your account has been accessed without authorisation, contact our support team immediately.
The following activities are strictly prohibited on the luna8 platform and may result in account closure and legal action:
Prohibited Activities:
Luna8 employs a high-technology monitoring system to detect suspicious activities. All suspected cases will be thoroughly investigated before any action is taken.
You may close your luna8 account at any time by contacting our support team. Prior to closure, all eligible balances will be processed for withdrawal to your bank account once all applicable conditions have been met.
Luna8 reserves the right to suspend or close any member's account without prior notice in the following situations:
If an account is closed due to a terms violation, luna8 reserves the right to withhold and cancel all bonus balances that have not met the rollover requirements. The original deposit balance (excluding bonuses) will be processed for return upon completion of the investigation, subject to the outcome of the case.
Luna8 will not be liable for:
In all circumstances, the maximum total liability of luna8 to any member shall not exceed the total deposits made by that member in the 30 days preceding the claim.
Luna8 recognises that problem gambling can have a negative impact on individuals and their families. We are committed to providing a safe and responsible gaming environment.
All luna8 members can access the following responsible gaming tools through their account settings:
For more information on responsible gaming, please visit the Responsible Gaming us.
Luna8 reserves the right to amend, update or replace any section of these Terms and Conditions at any time. Any material changes will be communicated to members via in-platform notifications and registered email at least 7 days before the changes take effect.
Continued use of the luna8 platform after any amendment to the terms is considered your acceptance of the amended terms. If you do not agree with any amendment, you have the right to close your account before it takes effect.
These Terms & Conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction where luna8 is registered and operates. Any disputes arising from or related to these Terms & Conditions shall be resolved through negotiation first, and if necessary, through arbitration or a court of competent jurisdiction.
For any enquiries regarding these Terms & Conditions, please contact the luna8 support team via Live Chat on the platform or by email at [email protected].