At luna8, your privacy is more than a legal obligation — it is a core value we uphold wholeheartedly. Find out how we collect, use, and protect your information.
All data transmitted between your device and luna8's servers is protected by industry-standard SSL encryption. Your personal and financial information cannot be intercepted by third parties.
Luna8 does not sell, rent or disclose members' personal data to any third party for marketing purposes. Your data belongs to you, and we respect that privacy.
The luna8 privacy policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) and relevant international standards for user data protection.
You have the full right to access, correct, or request the deletion of your personal data. Luna8 provides a straightforward process for you to exercise these rights.
Luna8 uses cookies solely to improve the user experience and for analytics purposes. You can manage your cookie settings through your browser at any time.
Luna8 only sends marketing communications to members who have given their consent. You may unsubscribe at any time through the notification settings in your account.
Our Commitment
Luna8 is committed to protecting every member's privacy. Your data will never be sold or misused under any circumstances.
PDPA Compliant
This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
Important Note: This Privacy Policy describes the data collection and usage practices of luna8. By registering or using our platform, you agree to the practices outlined here. Please read this document carefully and contact us if you have any questions.
Luna8 takes member privacy very seriously. As a trusted online betting platform in Malaysia, we understand that member trust is the most valuable asset we hold. That trust begins with how we handle your personal data.
This Privacy Policy clearly outlines the types of data we collect, the purposes for collection, how we store and protect it, and the rights you hold as the data subject. This Policy applies to all luna8 platform users, including our website and mobile app.
By using luna8 services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
Luna8 collects your personal data through several transparent and lawful means. The following are the types of data we collect:
In certain circumstances, we may receive additional information about you from service providers we work with, such as payment providers (to verify transactions), third-party identity verification services, and fraud prevention and anti-money laundering agencies.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | KYC verification & age restriction |
| Contact | Email, phone, address | Communication & account security |
| Financial | Bank accounts, transaction records | Deposit & withdrawal processing |
| Technical | IP, device, session logs | Security & platform improvements |
| Usage | Game records and wagering history | Personalisation & responsible gaming |
Luna8 uses collected personal data solely for legitimate, stated purposes. The following are the primary purposes for which your data is used:
With your consent, luna8 uses your data to send promotional offers, bonus information, and the latest platform updates. You may withdraw this consent at any time via your account settings or by contacting our support team.
luna8 does not use your data to make automated decisions that negatively affect you without human review. All significant decisions involve review by our team.
Luna8 does not sell your personal data to any party. However, we may share certain information in the following situations:
We share necessary data with service providers that help us operate the platform, including:
All service providers are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.
Luna8 will disclose your personal data to authorities if required by law, court order or a valid regulatory directive. In such situations, we will endeavour to notify you in advance unless prohibited by law.
If luna8 is involved in any merger, acquisition or asset transfer, user data may be transferred as part of those assets. We will notify you before your data is transferred and subjected to a different privacy policy.
Note: luna8 will never ask for your account password via email, phone or live chat. If you receive such a request, it is a fraudulent attempt. Please report it to our security team immediately.
Protecting your personal data is luna8's top priority. We implement multiple layers of technical and organisational security to keep your data safe at all times.
While no security system is 100% impenetrable, luna8 is committed to being one of the most secure platforms in the industry. We regularly update our security protocols in response to the latest threats.
Luna8 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the luna8 platform. Essential cookies cannot be disabled as they are required for security and core platform operations.
Under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data held by luna8:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format for transfer.
You may request a restriction on data processing in certain circumstances permitted by law.
To exercise any of the above rights, please contact our Data Protection team via Live Chat or email. We will process your request within 30 business days. Some requests may require identity verification beforehand.
Luna8 retains your personal data for as long as necessary to fulfil the purposes of collection and to meet legal obligations. In general:
Your personal data is stored on servers located in secure data centres. In some cases, data may be processed by service providers operating outside Malaysia. In such situations, luna8 ensures equivalent data protection is applied through appropriate data protection agreements.
The luna8 platform is strictly for adult users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that data has been collected from a minor, we will immediately delete that data and close the account in question. If you believe your child has registered on our platform, please contact us right away so that appropriate action can be taken.
The luna8 platform may contain links to third-party websites or services, such as payment providers or business partners. luna8's Privacy Policy does not apply to those third-party websites or services.
We are not responsible for the privacy practices of third parties and encourage you to read the privacy policies of any websites you visit. luna8 has no control over the content or privacy practices of third-party websites.
Luna8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to members via:
Continued use of the luna8 platform after any amendments take effect will be considered your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by luna8, you may reach us through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex data rights requests, the response period is within 30 business days as required by Malaysia's PDPA.
Thank you for trusting luna8 as your entertainment platform of choice. We are committed to continually improving our privacy practices to maintain your trust and safety.